Workplace Essential Skills – Conflict Resolution

Workplace Essential Skills – Conflict Resolution

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When we’re faced with situations where people have difficulty in any type of situation that, really, we rely on their ability to be respectful of the other individuals, to be able to see the problem, not only from their perspective, but from the other person’s perspective as well, and oftentimes we’ll have to come to some resolution that may require each person to give a little bit. It’s never, or very rarely, is it a situation where one person is always right. There’s always multiple ideas or multiple views of the problem that come into play. You know, I think our company really does a good job of the face-to-face conversation when there’s problems. You’ll hear a lot in our office, if it takes more than an email back and forth to get something done, then maybe you need to get up and go talk to somebody or at least have a phone call with them to work it out, it’s, you know, you’re getting too wordy, something’s getting missed, because it can be a stressful environment as well, so sometimes, you know, tempers can flare when everyone’s trying to maximize themselves and the team. So I think the face-to-face really is the key to that.

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