Why the best hire might not have the perfect resume | Regina Hartley

Why the best hire might not have the perfect resume | Regina Hartley

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Your company launches
a search for an open position. The applications start rolling in, and the qualified candidates
are identified. Now the choosing begins. Person A: Ivy League,
4.0, flawless resume, great recommendations. All the right stuff. Person B: state school,
fair amount of job hopping, and odd jobs like cashier
and singing waitress. But remember — both are qualified. So I ask you: who are you going to pick? My colleagues and I created
very official terms to describe two distinct
categories of candidates. We call A “the Silver Spoon,” the one who clearly had advantages
and was destined for success. And we call B “the Scrapper,” the one who had to fight
against tremendous odds to get to the same point. You just heard a human resources
director refer to people as Silver Spoons and Scrappers — (Laughter) which is not exactly politically correct
and sounds a bit judgmental. But before my human resources
certification gets revoked — (Laughter) let me explain. A resume tells a story. And over the years, I’ve learned
something about people whose experiences read
like a patchwork quilt, that makes me stop and fully consider them before tossing their resumes away. A series of odd jobs may indicate inconsistency, lack of focus,
unpredictability. Or it may signal a committed
struggle against obstacles. At the very least, the Scrapper
deserves an interview. To be clear, I don’t hold anything
against the Silver Spoon; getting into and graduating
from an elite university takes a lot of hard work and sacrifice. But if your whole life has been
engineered toward success, how will you handle the tough times? One person I hired felt that
because he attended an elite university, there were certain assignments
that were beneath him, like temporarily doing manual labor
to better understand an operation. Eventually, he quit. But on the flip side, what happens when your whole life
is destined for failure and you actually succeed? I want to urge you
to interview the Scrapper. I know a lot about this
because I am a Scrapper. Before I was born, my father was diagnosed
with paranoid schizophrenia, and he couldn’t hold a job
in spite of his brilliance. Our lives were one part “Cuckoo’s Nest,” one part “Awakenings” and one part “A Beautiful Mind.” (Laughter) I’m the fourth of five children
raised by a single mother in a rough neighborhood
in Brooklyn, New York. We never owned a home,
a car, a washing machine, and for most of my childhood,
we didn’t even have a telephone. So I was highly motivated to understand the relationship
between business success and Scrappers, because my life could easily
have turned out very differently. As I met successful business people and read profiles of high-powered leaders, I noticed some commonality. Many of them had experienced
early hardships, anywhere from poverty, abandonment, death of a parent while young, to learning disabilities,
alcoholism and violence. The conventional thinking has been
that trauma leads to distress, and there’s been a lot of focus
on the resulting dysfunction. But during studies of dysfunction,
data revealed an unexpected insight: that even the worst circumstances
can result in growth and transformation. A remarkable and counterintuitive
phenomenon has been discovered, which scientists call
Post Traumatic Growth. In one study designed to measure
the effects of adversity on children at risk, among a subset of 698 children who experienced the most severe
and extreme conditions, fully one-third grew up to lead healthy,
successful and productive lives. In spite of everything and against
tremendous odds, they succeeded. One-third. Take this resume. This guy’s parents
give him up for adoption. He never finishes college. He job-hops quite a bit, goes on a sojourn to India for a year, and to top it off, he has dyslexia. Would you hire this guy? His name is Steve Jobs. In a study of the world’s
most highly successful entrepreneurs, it turns out a disproportionate
number have dyslexia. In the US, 35 percent of the entrepreneurs
studied had dyslexia. What’s remarkable —
among those entrepreneurs who experience post traumatic growth, they now view their learning disability as a desirable difficulty
which provided them an advantage because they became better listeners
and paid greater attention to detail. They don’t think they are who they are
in spite of adversity, they know they are who they are
because of adversity. They embrace their trauma and hardships as key elements of who they’ve become, and know that without those experiences, they might not have developed
the muscle and grit required to become successful. One of my colleagues
had his life completely upended as a result of the Chinese
Cultural Revolution in 1966. At age 13, his parents were relocated
to the countryside, the schools were closed and he was left alone in Beijing
to fend for himself until 16, when he got a job in a clothing factory. But instead of accepting his fate, he made a resolution that he would
continue his formal education. Eleven years later, when
the political landscape changed, he heard about a highly selective
university admissions test. He had three months to learn
the entire curriculum of middle and high school. So, every day he came home
from the factory, took a nap, studied until 4am,
went back to work and repeated this cycle
every day for three months. He did it, he succeeded. His commitment to his education
was unwavering, and he never lost hope. Today, he holds a master’s degree, and his daughters each have degrees
from Cornell and Harvard. Scrappers are propelled by the belief that the only person you have
full control over is yourself. When things don’t turn out well, Scrappers ask, “What can I do differently
to create a better result?” Scrappers have a sense of purpose that prevents them
from giving up on themselves, kind of like if you’ve survived poverty,
a crazy father and several muggings, you figure, “Business challenges? — (Laughter) Really? Piece of cake. I got this.” (Laughter) And that reminds me — humor. Scrappers know that humor
gets you through the tough times, and laughter helps you
change your perspective. And finally, there are relationships. People who overcome adversity
don’t do it alone. Somewhere along the way, they find people who
bring out the best in them and who are invested in their success. Having someone you can
count on no matter what is essential to overcoming adversity. I was lucky. In my first job after college, I didn’t have a car, so I carpooled
across two bridges with a woman who was
the president’s assistant. She watched me work and encouraged me to focus on my future and not dwell on my past. Along the way I’ve met many people who’ve provided me
brutally honest feedback, advice and mentorship. These people don’t mind that I once worked as a singing waitress
to help pay for college. (Laughter) I’ll leave you with one final,
valuable insight. Companies that are committed
to diversity and inclusive practices tend to support Scrappers and outperform their peers. According to DiversityInc, a study of their top 50
companies for diversity outperformed the S&P 500 by 25 percent. So back to my original question. Who are you going to bet on: Silver Spoon or Scrapper? I say choose the underestimated contender, whose secret weapons
are passion and purpose. Hire the Scrapper. (Applause)

100 thoughts on “Why the best hire might not have the perfect resume | Regina Hartley”

  1. If being a scrapper is a personality trait that lets someone grow to be successful then a silver spoon could actually be a scrapper who did not have anywhere to "scrap to" since they are already at the top. This whole ted talk is dumb because you cannot label people into two groups, one a socio-economic background and another, a hardworking personality and say they are mutually exclusive. worst ted talk I have ever seen

  2. interesting, but i feel the reason she gives person B a chance is because of her past experiences… which isn't what most HR managers have gone through 🙁

  3. What's this? Of course hardworking people will get what they deserve. Also, what's the exact definition of scrapper exactly? This try to convince us to hire slacker.

  4. Regina. Thank you for this TED Talk. Sometimes, society makes people who are trying to make it in certain careers feel that we're not good enough or have the right pedigree for success in their organization. This makes me feel like continuing on because our time and opportunity will come.

  5. Regina. Thank you for this TED Talk. Sometimes, society makes people who are trying to make it in certain careers feel that we're not good enough or have the right pedigree for success in their organization. This makes me feel like continuing on because our time and opportunity will come.

  6. In my country's election one guy who works in a shoe shop actually had more votes than a lot of "highly educated" contestants (3. something)

  7. I found video quite interesting and motivating. You see, in Germany you can only get a good paid job (40000+) if you have studied. In fact the system here is set up so that only individuals who have studied are able to have success.

    I work in sales (solution sales) and have over 10 years experience from working in the UK. I now live in Germany where it is hard for me to find a job. Reason for this is that it is mandatory to have a Bachelors degree, which again makes no sense to me as you cannot studied to understand and work with people. you can either do it or not, its as simple as that.

    On the upside I will now use this knowledge to sell my self better.

  8. Ive always iterated a theoretical situation for my hiring managers: Imagine you have two baseball players. They both hit a .300 average, but the first one can run to first base in 4.5 seconds and has flawless form. The other ball player can also run to first base in 4.5 seconds, and his form is absolutely horrendous. Whom do you hire? The answer is the second player. Once you teach him proper form, he will be a faster runner.

  9. I checked my email this morning, I got rejected by 4 different jobs.

    So I am going to school and alot of jobs require a degeree but once you have the degeree you'll get turned down for not enough experience.

    Might as well earn a bachelors in marketing and go work at Mickey D's

  10. Yeah… but I've seen those "scrappers" who were terrible. Most are. And I'm speaking as a person she would call a "scrapper". And I've also met people she claims are "sliver spoons", who didn't have the "clearly had advantages". Go read Thomas Sowell's biography. He got an Ivy league degree, and had all the right qualification, and a great resume, and this chick would have labeled him a "silver spoon".

  11. It's funny how watching a person you've never seen before say something that you already know, makes it seem like the person is smart… The problem is, in theory, this is common sense, because in theoretical reasoning, a lot of other aspects are ignored (in the same way as ignoring air resistance or outside forces when dealing with some physics test question). In the real world, companies are hiring mostly "EMPLOYEES", not entrepreneurs. The main qualities a good employee must have are being obedient, organized, punctual, and having specific knowledge for a specific function. Creativity, ability to handle difficult decisions, high IQ, a "fighter" attitude, are all terrible qualities for an employee to have. These are the qualities necessary for people on the top. Having a hard childhood is counterproductive to most people who are not naturally, genetically submissive. Some people are naturally prone to serve and obey, and their disruptive childhood is not a bad influence to their future behavior, because they may take it as training, they actually learn how to be more subservient, and then find pleasure in being an employee and having a more stable and rigid routine. Some people are not very submissive. It's their nature. A hard childhood will make them angrier and feed vindictive feelings. They normally grow a hatred for authority, and then pursue lifestyles where they either have power or freedom. They may become entrepreneurs, become musicians (rockstars, rappers, DJ's), become drugdealers, engage in criminal activities like pimping or fraudulent schemes, become MMA fighters, boxers, etc. and quite often, jump from job to job in more basic things like working at restaurants or construction, things that don't require too much commitment, and if you get pissed, you just quit and get another job with a similar salary with no difficulty. Something that is not likely with career driven people, where if you get fired or quit a lot, it will push you off the business (as a reputable employee)

  12. Thank you, Ragina, I can so relate to your brilliant speech here. My only wish is that more and more Teachers and Hiring Managers can learn from people like you. However the for-profit Ivy League, backed with loan providers won't let that happen and thus society will continue to favor and bow down to the SILVER SPERMS…err..Spoons.

  13. Nice presentation. Thanks for helping out the scrapper!  There really is value in diversity – Kudos to all who embrace it.

  14. I just applied for a job and in the preliminary questions they ask if you graduated from a Ivy league school.

  15. I am a recent graduate from a particular vocational school and have done so w/o front office experience w/in a medical setting…I even have gone so far as to obtain a medical administration assistant certification (whatever its worth)? In quest of healthcare employment, I've run into a roadblock, and not just one, but several. Most employers desired employee in whom they wish to hire – has at least 1 year's experience in the field. Okay, I get it, but, for those of us w/o such qualifications or minimum requirements a many hiring managers could be missing out on opportunity(ies) of training fresh out of school candidates in ways that one comes without personal baggage from previous employment.

  16. on some time frames I fine one good old lazy can at least find the most and fastest way to get st– done so they can sit back down , but I call them grandparents, smile and feel laughter inside

  17. Simple and narrow way to see the world and classify people. Most of Ivy League students aren't "silver spoons". These categories are completely fake. Just sounds as cheap talk from social resentment.

    If everything seems so easy for you because you had a tough childhood: why you couldn't succeed in standardized test as SAT or the GMAT, and get a place at an Ivy League? Why you couldn't get to an Ivy League if business challenges are "a piece of cake"?

    I would never underestimate the sacrifice that others make to achieve their own goals or classify them this way. We all have different stories to tell.

  18. 1. Lyles opinion on whether to hire Billy and Nick
    2. When selecting the teams for the tasks.
    3. Mr. Chetty reveals that he was a scrapper just like Nick and Billy
    4. Students from the finest college vs Nick and Billy

  19. Not only is she talking slowly, she is taking the long route to explain everything. This could have taken 5 minutes even at her slow presentation speed.

  20. Good TEDTalk about how the best hire might not have the perfect resume or the highest degree. Dr. Angela Duckworth calls this phenomenon of scrappy job seekers getting the job “GRIT”. I cover this topic and more in my new book “Job Hunting Ninja Master 2017”. It covers all the subjects job hunters need to know including where to find jobs; how to negotiate your salary; writing the perfect resume (CV); and how to prepare for and successfully pass your next job interview. You can find the Job Hunting Ninja Master 2017 at these links:Amazon Link: https://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Dstripbooks&field-keywords=job+hunting+ninja+master+2017

    Barnes & Noble Link: http://www.barnesandnoble.com/w/job-hunting-ninja-master-2017-frank-mcclain/1125298512;jsessionid=D87507953F0A1B62DD4E41711DB0C585.prodny_store02-atgap05?ean=2940153525617#productInfoTabs

    Apple iBooks Link: https://itunes.apple.com/us/book/id1184156928

  21. Human resources is pseudoscience at its best. Large turnovers in those
    departments as well and they are only there to protect the corporations.
    Their employers.

  22. If you think she's claiming that you shouldn't hire "silver spoons" you aren't paying attention. Her claim was that scrapers should be given an interview, that's it. At that point it is up to you who you hire

  23. Nice Video! Thanks for explaining that resume is not only the method to differentiate the candidates.

  24. People bashing the speaker in the comment section should note that she is not SAYING to reject the silver spoon. The last sentence is more of a symbolic way to tell that scrappers should not be rejected on the basis of just a CV. CV holds importance, there's no denial in that. However the life values, which a scrapper learns as he or she progresses through the course of life has what made amazing entrepreneurs, exceptional academicians, brilliant scientists, outstanding sportsperson and so on. Adversities breeds excellence. The way you perceive life changes. There are enough biographies proving same ! Go read that instead of complaining that anyone can be on TED.

  25. I think everything depend on luck, but most of all must work so hard to get it first if not it will end like a king of nothing, a 'success' which feel like nothing. God created obstacles for a reason, everyday need to think on how to survive.

  26. in this life only silver spoons get life because the life is fake itself, scrappers are all people who are helpless in this fucking life
    And at the end, in this fake life, a silver spoons pretend that they are scrappers.And at the end, silver spoon will write a book to tell you how to be a good scrappers, FAKE FUCKING LIFE.

  27. Person 1: Grew up without parents, worked hard at one job, Lived off it for years, Faced different adversities. Got a 4.0 GPA.

    Person 2: Silver spoon, 3.6 GPA because he partied a lot, Job hopped because of arguments in a company.

    Person 2 is obviously a scraper because of the bad grade and job hopping.

  28. Unfortunately, this is currently not a reality. I sometimes believe that HR still needs to be diverse, informed/diversely educated, realistic (primarily their perspectives, expectations, etc.), and open minded when considering applicants' backgrounds. I have assumed that most of them might be silver spoons, which might be one of the reasons they are less likely to consider scrappers. This is just a thought, and I don't have the evidence yet to support my statement. I also agree that sometimes people do get lucky (due to social upbringing, and other environmental factors that can potentially influence a person's success) whether they're scrappers or silver spoons, but I wouldn't say that this is usually the case.

  29. No longer apply for a job learn a trade and set up your own business. That’s why Jews are successful they don’t bother no one . They create their own business end of

  30. I liked this ted talk because – the speaker has got some genuine, original ideas; and has done some real thinking, through real experiences. We need such talented, thoughtful, intelligent, wise HR professionals who think for themselves, and can stand up for those ideas; instead of blindly following any 'trends' or just going with their industry peers or traditions or old practices etc. To extend this concept further, people in any field should 'think', brainstorm, experiment, learn from real experiences and challenge the status-quo wherever necessary. It is well-said that nowadays everyone should be a life-long learner. So this is the way to learn! I would even go one step further and say that one should not only be a life-long learner, but also a life-long 'researcher' and generator of some genuinely original ideas and thinking – just like this lady!

  31. I think silver spoons have devoted and sacrificed themself to be who they are. Silver spoons struggled in their life too. I myself as a silver spoon I always get a good grade and was in a good school I also failed a lot in my life like in job interview and studying but I tried so hard to be who I am.

  32. but the "silver spoon" ivy league could have also scrapped her way to get to where she is. She could have come from a very disadvantaged household too but of course assumptions are said and the question further about her bg is prob. never asked.

  33. i wanna ask to people who have complaints about this video, what is your occupation ?and how long have you tried to change your life??

  34. Just discovered this quote today: "A butterfly's true beauty is not in the color of its wings, but in the strength it wielded to fight its way out of the darkness of the cocoon."

    Needed this talk right now. Kind of the best thing ever. THANK YOU for sharing it, and being such an engaging speaker!

  35. Scrapper sends their children to Ivy school and becomes silver spoon, clearly the answer is not who's scrapper but who is better at withstand failure and hardship and pursue a focused interest.

  36. What I hate is the interview process. Certain questions should be forbidden. Like, "Why do you want to leave your current job?" You are basically forced to lie. If you tell the truth and say, "Money" then you will not get the job. People want to leave for the same basic reason, "To get better pay or chances for promotion." Unless they are leaving a company that is downsizing etc… In addition, "Better chances for promotion" can also mean, "I have a crappy manager." So, this question should be forbidden.

  37. Hmmm father got horribly sick mother went nuts and threw me away at 15, managed to get through 2 ivy league schools and reach vp and cto roles all on my own. def I'm a uber scrapper.

  38. Eustress – (psychology) A healthful, stimulating kind and level of stress.

    Wiktionary contributors, "eustress," Wiktionary, The Free Dictionary, (accessed December 9, 2018).

  39. It's because those CEO w/some sort disability hire HR who then in return only hire those with silver spoon! Thus scrapers are not given any chance and continues to struggle! Add affirmative actions, feminism and some groups like mine (Asian) are blocks from a better opportunities and handing them over to other scrapers base on their skin color and gender under the disguise of diversity!

  40. The main reason for this is a disparity of what people know and what people want. I listened to a similar TEDx talk a few days ago, it's pretty good. https://youtu.be/9oAZSd1hrxU

  41. The funny thing is, when you are a scrapper you don't want to put this on your resume.. you want to be treated equally. Therefore it's harder to be picked out by the Hiring managers.. nowadays it is so important having a MBA, university degree etc etc and so the resume's het preselected. Also I don't feel comfortable talking about my struggles in the past that made me who I am nowadays.

  42. Am I the only one who hears her say it's useless to study hard and do things well? Coz obviously having a good record only proves you had everything easy and have no passion nor secret weapon.

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