Skills Support for the Workforce | HotSW | Pelican Chips – Tina Frances

Skills Support for the Workforce | HotSW | Pelican Chips – Tina Frances

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Pelican Chips is a family-run business
by Martin and Jimmy James, they’ve had it for 25 years and about two years ago we had a
major refurbishment. Which has meant that the restaurant is become much bigger,
which is meant that we’ve needed more staff and more staff, more training. I
think it gives staff confidence and it makes you feel like you’ve valued what
they’re doing. You want to keep the staff you’ve got and they can excel at what they do and also to value their job and by giving them the skills to do their job,
they hopefully will do it better, have the confidence do it better. We want to
continue using learndirect in the future. I’ve experienced learndirect about 13
years ago, when my children were young and I had to do some, getting back
to work courses, it gave me my confidence back. So when we were approached by learndirect I thought wow, if they can get what I got out of it you know 13 years
ago, it could only be a positive thing for our workforce. The improvement in
I’ve seen with the staff from doing the learndirect courses has been
fantastic. They’re really engaging with it which means they come to me and say
look why don’t we doing this and I say well okay you devise something or you come and tell me what we think we need we change
it with will implement it you know so they also seeing the bigger picture.
One person can’t do it all on their own, so by having their input they’re
actually thinking of we’ve been listened to as well, so it really has been great.

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