How can you reassure the caregiver of
what’s happening or how that person is qualified to care for their
loved one? Okay so we only hire trained, certified PSWs.
It’s a mandatory requirement for our workers. Once we do an assessment and
we match a client with a worker, so we find out from from the caregiver who is
this personnel they’ll be taking care of. And then we try to match with a worker
and quite frequently we will prepare the worker when they’re going in. So, “You’re
the first one in the home.” We’ll try and maybe we’ll ask the caregiver to make
sure they’re there to do an introduction and to make sure that their loved one is
comfortable with the worker before they start leaving the home. So we try
to work with the worker and the family as much as possible to ensure that there
is some level of comfort.