Effective Listening Skills

Effective Listening Skills

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It’s a huge misconception that more
talking equals better communication. Well I’m here to tell you that effective
listening is often exactly what you need to become a better communicator. So we’re going to talk about six tips to make you a more effective listener. Hello again
friends. Welcome back. I’m Alex Lyon. If we have not met yet, this channel is
all about helping you, a rising leader, become a more effective
leader so that you can bring out the best and all the people around you. And
today we’re going after effective listening skills. I have another related
video that I’ll link to in the card above or the description below about the
barriers to effective listening. But in this video, we’re gonna take it a step
further and look at ways to build up your positive skills. And the bottom line
for great listening is feedback. You as a listener are trying to give whoever is
speaking positive feedback that will help them know that you are listening.
And by doing that and making that your focus, you will become a better listener.
So the first tip is non verbal feedback. Now when people are listening closely to
you, they’re doing things like making eye contact. They’re nodding and they’re
showing you through their facial expression that they’re paying attention
to what you’re saying. Now I’m not suggesting that you necessarily fake
this but if you take a genuine interest in what they’re doing you want to make
sure you show it. Now the alternative is and you’ve probably seen this people
give you like a stone face. They have this neutral or blank expression on
their face and it doesn’t really seem like they’re listening. It seems like
they’re judging you. So you want to be aware of your facial expression and you
want to give positive nonverbals that show that you are listening to them.
That’s good feedback. the second tip is verbal feedback and you want to keep
this pretty compressed. So as the person is talking at the right moment you say
things like I hear you or I know where you’re coming from or that makes sense.
Some kind of short verbal utterance that shows them gives them feedback, that you are listening to then. It could be as short as uh-huh
yeah. Even that alone gives them a cue that you are paying attention to what
they are saying. Now the next tip is to listen to the big picture. This is a huge
effective listening tip because a lot of times we get so caught up in the details,
in fact, this is a barrier to effective listening in the other video I
mentioned, but you want to listen to the big picture and that’ll help you stay
focused on what they’re saying, not the details so much. And if you’re in a
content or a work-related setting, you’re listening for the overall idea the big-
picture idea and if you’re in a social situation talking to a friend and so
forth you want to listen to the big- picture emotion. So let’s say they’re
frustrated or they’re happy you want to connect with that emotion and when
you’re listening to that big picture emotion you’re going to show them that
you’re interested and be much more focused and tracking with what they are
saying. The next tip is you want to stay on them. and what I mean by stay on them is keep the conversation focused on them as a person and also focus on their
topic. So you might have an occasion to jump in and say something. Be sure that
you don’t take over the conversation and all the sudden make it about you and
make it about the topic that you really want to be talking about. that’s not good
listening. Now, that might be good talking, but in this video we’re working on good
listening. So stay on them. The next tip is when you do have the occasion to talk
make sure that you’re talking turn is concise. So you want to say whatever you have to say and it’s completely appropriate while you’re listening to
chime in and add a sentence or two here or there but make sure it’s concise, like
limited to about a sentence and then bounce it back onto them. Ask a
follow-up question. Probe into something they just said so you give your opinion
then you bounce it and ask them another question. That’ll help the conversation
stay on them. It’ll make you a more effective listener. And the last tip is
like the gold star bonus tip of the whole video. Take action. A lot of times
people miss out on this easy opportunity. If you’re in a professional setting you
want to let the person know what you’re going to do about it. They shared
some information, say okay I’m gonna follow up. And then
follow up with an email or send them something that they asked for. And if
you’re in a social situation one of a really classy move that shows that you
care about the person is you follow up with them the next time. So then the next
time you touch base with them or see them you say, hey say by the way whatever happened with a situation at work? Or how did that work out with your dog? Is she’s
still sick? You follow up. Maybe you follow up by
sending them a text may be followed by sending them an email or something on
social media. But that follow up is really what’s gonna take your listening
to the next level because that shows them that you care. That’s feedback that
shows them you were in fact listening and you get a lot of credit for that
follow up. So those are six tips to more effective listening skills. Question of
the day. which one of these do you struggle with the most and which one of
these do you think you’re naturally best at? I would like to hear both sides of
that coin and I look forward to reading your comments in that section below. So
thanks. God bless. And I will see you in the next video.

3 thoughts on “Effective Listening Skills”

  1. It is often really difficult communicating with Seniors 80+, since it seems they are going off track so much to stories from years ago that have nothing to do with the current topic.
    They are trying to pass on their years of wisdom, and that is when it is important to see the common factor and the underlying message! That is what is importantant to them at this point in their life, which is probably not whatever you are trying to talk about.

  2. I’m good with Take Action.
    I’m not good at Stay on them.
    I’m good with being Concise.
    But not listening for the big ideas?

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